Kinoko Helvetiq

Fast Delivery and Professional Packaging

Thanks to our longstanding association with UPS FedEx DHL and other major international carriers, we are able to offer a variety shipping options. Our warehouse staff are highly trained and will pack the goods according to our exact and precise specifications. Before shipping, your goods will be carefully inspected and secured. Everyday, we send to thousands of customers in multiple countries. This is a sign of our commitment to be the largest online retailer globally. Warehouses and distribution centers are located throughout Europe as well as the USA.

Note: Orders containing more than one product will be assigned a distinct processing time, depending on the specific item.

Before shipping, we will inspect the ordered items thoroughly before sending the items. Most orders today are shipped in 48 hours. The delivery time is between 3-7 working days.

Returns

The stock is dynamic and we are unable to completely manage it because of the fact that many parties are involved, which includes our warehouse and factory. So the actual stock may alter at any time. Be aware that it is possible that your order will be out of stock after you have made the order.

Our policy is valid for 30 days. We are unable to replace or refund your purchase after 30 days since the purchase.

In order to be eligible for a return, your item must be in good condition and in the same condition as you received it in. It must also remain in the original packaging.